Help Center
Frequently Asked Questions about 111rr
From opening an account and bKash deposits to claiming bonuses and safe gaming — find simple answers to all your questions here.
111rr is a reliable and easy-to-use online gaming platform for players in Bangladesh. New members and experienced players alike often have many questions. On this page we have provided detailed answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, game rules, and responsible gaming. If you do not find your question here, our 24/7 live chat support is always by your side.
Getting Started
Account and Registration
To open an account at 111rr, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred password in the registration form. Users under 21 years of age are not allowed to use the platform. The entire process takes just a few minutes.
No, each person can open only one account at 111rr. Attempting to open multiple accounts using the same name, mobile number, or device may result in all accounts being suspended and any stored balance being forfeited. This rule is strictly enforced in the interest of fair play.
Click the "Forgot Password?" option on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Follow the instructions to set a new password. If you have any trouble, get help from 111rr's live chat support.
Yes, 111rr may verify your identity for large withdrawals or account security purposes. In such cases, you may need to submit a photo of your national ID card or birth registration certificate. This helps keep your account secure and prevents fraud. The support team completes the verification process promptly.
Absolutely. 111rr is fully mobile-friendly. The site works easily in the browser of any Android or iOS smartphone or tablet. No separate app download is needed — play all games, make deposits, and withdraw directly from your browser.
Financial Transactions
Deposits and Withdrawals
bKash deposits are generally completed instantly. After payment is confirmed, funds are added to your 111rr account within a few seconds to a minute or two in most cases. Network issues may cause a slight delay. If there is a problem, contact live chat with your transaction number.
The minimum deposit amount at 111rr is ৳100, and this limit is the same for all methods — bKash, Nagad, and Rocket. For withdrawals, the minimum amount is ৳800. 111rr does not charge any additional fees for deposits or withdrawals — however, your mobile banking provider may apply their own charges.
The withdrawal process at 111rr is generally completed within 1 hour. Whether you request a withdrawal via Nagad, bKash, or Rocket, the team reviews and approves it quickly. After approval, the funds go directly to your mobile banking account.
Log in to 111rr and go to the Cashier or Deposit section. Select Rocket as your payment method and enter the amount (minimum ৳100). Send the payment to the displayed merchant number via your Rocket app or dial, then submit the transaction ID. Your balance is updated instantly.
111rr itself does not charge any fees for withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction fees, which are set according to the respective provider's policy. For details, visit your mobile banking provider's website or ask on 111rr live chat.
Gaming Guide
Games and How to Play
To bet on BPL or other cricket tournaments, go to the cricket betting section of 111rr. Choose your preferred event from the available matches and place a bet on markets such as match winner, total runs, wickets, and over scores after confirming the amount and odds. With live betting, you can also bet while the match is in progress.
RTP, or Return to Player, is the average percentage of total wagers that a slot game theoretically returns as prizes over the long term. It is calculated across millions of spins — it does not guarantee the outcome of any single session. A higher RTP generally means the game is considered more generous.
111rr's live casino section features games played in a live stream with real dealers. A variety of games are available including Roulette, Baccarat, Blackjack, Teen Patti, and Andar Bahar. Enter a game, choose a table, and place bets from your balance. With a good internet connection, you can enjoy a seamless live experience on mobile as well.
The games available at 111rr are created by reputable game providers such as PG Soft, Pragmatic Play, JILI, and Spribe, who use Random Number Generator (RNG) technology that is regularly tested by independent bodies. This ensures that every result is completely random and unbiased.
Aviator (Spribe) is a crash game. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane flies away — otherwise you lose your entire bet. There is also an option to place two simultaneous bets. You can control risk strategically by using the auto cash out feature.
Offers and Rewards
Bonuses and Promotions
111rr offers new members a 150% bonus on their first deposit, up to a maximum of ৳10,000. This means if you deposit ৳1,000 you will receive ৳1,500 in bonus. The bonus is added automatically — no separate code is needed. The wagering requirement for the bonus is 20 times.
A wagering requirement means you must bet a specified multiple of the bonus amount before any winnings from that bonus can be withdrawn. 20 times means that if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before winnings from the bonus become withdrawable. Detailed rules can be found on the terms and conditions page.
111rr's VIP program has three tiers — Bronze, Silver, and Gold. You can move up through the tiers by playing regularly. The Bronze tier offers up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%. No separate application is needed — your tier is determined automatically based on your activity.
Yes, 111rr regularly runs reload bonuses, cashback offers, free spins, and special tournament prizes. Special cricket betting offers are also available during the BPL or IPL season. To find out about the latest promotions, check the promotions section of the platform or contact live chat.
In many cases there is an option to not accept a bonus or to cancel it and withdraw only your own deposited funds. However, specific conditions may apply. For any questions about bonus management, speak directly with the 111rr live chat support team.
Security and Awareness
Safety and Responsible Gaming
111rr uses SSL encryption technology, which keeps your personal information and financial transactions fully secure. We do not sell your information to third parties. For more details about our privacy policy, please view our Privacy Policy page.
Contact 111rr live chat support immediately or send an email to [email protected]. The team will review your account quickly and if necessary will temporarily lock it and begin an investigation. Change your password right away and we advise you not to share your login details with anyone.
Yes, 111rr places the highest importance on responsible gaming. You can pause your account for a set period or close it permanently. Contact live chat or [email protected] for this. For tips and tools on responsible play, see our Responsible Gaming page.
111rr is for persons aged 21 and above only. Minors are not permitted to open an account and parents are requested to use parental controls on their devices. There is no compromise on the age verification process.
If you feel that gaming is affecting your daily life, family, or financial situation, take a break immediately. The 111rr live chat team is ready to help you with self-exclusion. For professional advice, contact a mental health specialist or a local support center.
Yes, 111rr's live chat support is available in Bengali seven days a week, twenty-four hours a day. Our team is ready to help at any time of the day or night with any questions about deposits, withdrawals, game rules, or your account. You can also contact us by email: [email protected]
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Get answers on live chat within minutes.